Derbyshire goes live with VoIP
Derbyshire County PCT’s Long Eaton Health Centre has gone live with a
new Voice over Internet Protocol (VoIP) telephony system from NEC
Philips Unified Solutions. The SOPHO 200 IPS system will enable the new
health centre (pictured), which opened in May 2006, to deal with the
1500 patient calls and enquiries it receives daily with greater speed
and accuracy.
“A new telecommunications system was required to complement the new
building that was going to make a huge difference to the community and
the way in which it provides healthcare services”, said
Telecommunications Manager, Christian Somers.
“The vital functionality of the system that is making a difference is
the call queuing facility. The majority of patient feedback was that it
was very difficult to get through first time and many callers would
experience an engaged tone and would only get to speak to someone after
several attempts.”
The desktop application integrated with the SOPHO 2000 IPS system
means that receptionists can field calls more effectively with the
presence-management functionality, enabling them to field calls
appropriately according to recipients’ status. More importantly, the
call queuing element will reduce the number of enquiries being abandoned
and increase the number that will be resolved more quickly and
effectively.
Source: bjhc&im February 2007
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