Leicester Hospitals move to IP
University Hospitals of Leicester NHS Trust (UHL) has taken on an IP
telephony system to maintain phone services during a major renovation
project.
The Avaya system will allow the 11,500 hospital staff much greater
mobility, enhanced access to patient information and the ability to ‘hot
desk’ while keeping a single contact number.
Many clinicians at the Trust will use wireless handsets allowing them
to be contacted wherever they are within the Trust’s three hospitals.
The hospitals needed to update their non-IP telephony system which
was about 20 years old, says Bill Remmer, Assistant Director of IT at
the Leicester. “We also wanted to improve our capabilities, and the new
system will enable us to deliver a better quality of service to our
patients.
“For instance, patients calling will be put through to a doctor either
straightaway or faster than before without operators having to call
around to locate a particular doctor and this can really make a
difference to a patient’s opinion of the hospital and its level of
care.”
UHL is a three-star organisation and one of Britain’s top teaching
hospital trusts. Avaya is based in the US.
Source: bjhc&im September 2006
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