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Ambulance trust chooses Airwave digital radio

Reliable communication is more than a business necessity for Newport-based private ambulance trust ETS. In its role of providing medical trans-portation services to NHS trusts throughout South Wales, the South West and the Midlands, good communication can be a lifesaver — one reason why the Trust recently signed up to the Airwave service.

O2’s Airwave is a secure digital radio network for the exclusive use of the emergency services and enables all those agencies who have signed up to the system to work together at the scene of major and minor incidents alike, as well as to co-operate in forward planning to meet new obligations under the Civil Contingencies Act. Designed to carry voice and data communications, the service offers guaranteed levels of coverage across England, Wales and Scotland.

For ETS, using Airwave is simple. Jobs come in on a central landline number and are then allocated over the service. Drivers listen in on the same dedicated channel or talk group, enabling them to determine who is nearest to the requested pickup location and agree who has the most suitably equipped vehicle for the task.

Dispatch can also speak to drivers on a one-to-one basis — especially useful when they need to contact someone on standby late at night, as they don’t have to disturb other team members who have left their radios on but may be asleep.

“Wherever in the country our drivers find themselves, from Truro to Newcastle upon Tyne, we invariably get a signal over the Airwave service. It hasn’t let us down yet and we don’t expect it to”, said ETS Managing Director Peter Dite.

Airwave is already being used by the MOD, the Highways Agency, UK Immigration and several local authorities.

 

Source: bjhc&im September 2006

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