King’s College chooses GemaTech
King’s College Hospital Trust has signed a three-year deal with
telephony solutions provider Gema-Tech for its business continuity
solution, BCMLITE.
The Trust, one of the largest and busiest in London, with 1.8 million
inbound calls a year, chose the system for its flexible re-routing
capability.
The GemaTech system will be installed alongside a new all-figure number
(AFN) comprising a block of 10,000 new 020-3 direct dial incoming (DDI)
numbers supplied by the new third-party carrier that is replacing the
Trust’s existing 020-7 DDI number range.
David Bailey, ICT Telecoms Manager at the Trust explained: “Our
requirement initially seemed relatively simple: we wanted to put in
place a new 10,000-number AFN (all-figure number) because we had run out
of existing direct dial numbers. However, we also wanted the ability to
intercept the old numbers, and to inform the caller of the new number
via a recorded message, played on an individual DDI basis, as well as
building in resilience and business continuity to the Trust’s existing
telephony platform.
“After a full review of the available solutions, we chose BCMLITE
because it was the only system available that was capable of providing
all the functionality we needed.
“Having provided two separate PBXs for increased resilience within
the hospital, we are completely in the hands of our selected carrier
when it comes to what happens outside the hospital. Adoption of the
BCMLITE, incorporating ISDN30 circuits from two separate third-party
carrier transits, will provide us with a tremendously flexible rerouting
capability for added resilience.”
Telephony business con-tinuity solutions provider GemaTech is
headquartered in Guernsey.
Source: bjhc&im June 2006
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