News
Arc Solutions releases enhanced version of phone operator software
3 September 2009
Arc Solutions, a developer of unified communications applications for
Cisco Systems, has announced the release of the latest enhanced version
of its Arc Enterprise Premium operator centre software.
Highlights from this latest release include a brand new user
interface with new feature icons. Scalable text and icons have been
included to ensure that telephone operators can choose how they view the
Arc Enterprise Premium console and are able to work as effectively as
possible.
Support is now included for the E164 numbering standard, creating an
even more powerful directory which can scale more easily and share data
with other applications — ensuring that any unified communications
infrastructure is underpinned with accurate contact records.
Arc Click-2-dial is also now available, enabling operators to
transfer calls directly to any number that appears in any desktop
application — providing instant integration into business applications
without needing additional software.
"Voice continues to be a key part of an organisation's unified
communications strategy. Answering incoming voice calls in an efficient
and professional way is absolutely vital," said Alex Black, CTO, Arc
Solutions. "Arc continues to lead the way in professional call handling
solutions for Cisco Unified Communications, with this latest release
being packed with even more features and functionality designed to
improve person-to-person communication within the enterprise."
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