News
Barchester Healthcare trains care home employees with ThirdForce elearning system
25 June 2009
ThirdForce has been chosen as the preferred
supplier of skills training for care home company Barchester Healthcare.
ThirdForce will support the 15,000 strong workforce with Skills for Life
elearning to enhance Barchester’s quality provision of care and
customer service.
Training and development is a key component to the success of the
Barchester business; a group that currently cares for over 10,000
residents in 170 different locations across the UK.
Terry Tucker, Barchester’s director of learning, development and
hospitality said: “What attracted us to working with ThirdForce for
Skills for Life provision were the benefits of the Learning Support
Manager service. The face-to-face teaching will provide additional
personal support to the engaging e-learning resources. In addition to
this we have always enjoyed a strong working relationship with
ThirdForce and we’re happy to build upon this by working together on
Skills for Life delivery.”
The U-skills blended solution offers the scalability and
accessibility of engaging elearning resources combined with the
face-to-face follow up learner support from the ThirdForce team of
Learning Support Managers (LSM’s).
ThirdForce has formed a close partnership with Barchester over a
number of years including working with them to deliver Foundation Food
Safety and Health and Safety mandatory training. The most recent
contract; U-skills, is an important extension to the breadth of that
relationship.
Research has previously shown that many healthcare companies spend a
considerable amount more on recruitment than investing in staff learning
and development. Average staff turnover with healthcare companies is 44%; within Barchester it is less than 20%. This indicates
the benefits of a training and development programme which is integral
to everything rather than something happening in isolation.
ThirdForce sales director, Janet Garcia, commented: “Barchester is a
company that recognises the benefits of investing in its people and has
always been the first to explore new ways of engaging staff with
learning. Our elearning is already well embedded into the organisation
so it feels like a natural progression that we would also provide
U-skills training. We look forward to a bright future with Barchester
and we are confident of achieving real success together.''
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