News
Automated appointment reminder with speech recognition
5 February 2008
Telephonetics VIP has released an automated notification solution
based on speech recognition technology. The company has released the
Beta version of Remind+, a solution that enables organisations to
contact people and remind them they have an appointment and logs their
spoken responses, enabling unused slots to be speedily reallocated.
Missed appointments cost the NHS millions of pounds, with 10% of
appointments set each year not attended. This results in an estimated
annual loss of over £600 million, an average of £130 per missed
appointment.
In addition to making outbound calls, Remind+ also records a response
to the information provided using speech recognition, enabling
organisations to re-allocate an appointment or resource that is no
longer required, thus improving efficiency and potentially increasing
revenues. The solution is always polite and always retries calling
contacts until successful, using configurable calling times and numbers
to suit the scenario.
The system is user friendly and encourages the called party to
respond to the notification, increasing the number of successful
reminders or appropriate re-allocation of resources. It includes
extensive reporting capabilities, is complementary to existing phone
systems and is designed with low administration requirements.
Mike Matthews, Head of Product Management, Telephonetics VIP
explained, “Missed appointments and events are expensive and a waste of
resource. In line with our commitment to facilitate improved service for
customers, Remind+ provides organisations with a cost effective method
of reducing waste whilst enabling staff to carry out more productive and
less mundane tasks.”
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