BS15000: a new IT service-management standard for the NHS
The processes of managed ICT services can now be quality assured.
Tony Brooks explains the purpose and relevance of BS15000, which was
recently adopted as a recommended standard for NHS contracting.
abstract
A new quality standard, BS15000, has been introduced that focuses on
the requirements of IT service-management processes. It complements the
ISO9000 standard. This article describes the new national quality standard
and makes associations between the aims of the standard and the strategic
direction of the NHS against the background of technical change in the
public sector and the drive for higher quality and more cost effective
service provision.
Br J Healthcare Comput Info Manage 2004; 21(9): 18–20.
